Outage in Seven Senders
7S Return Portal Temporarily Unavailable
Resolved Major
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Outage Details
Components affected
Seven Senders Returns PortalLatest Updates ( sorted recent to last )
Following yesterday's Kubernetes and Network Upgrade, the Return Portal API server encountered issues with DNS resolution/communication, causing this outage. After manually restarting the servers today, the service was fully restored after some time
To prevent future occurrences, we're evaluating the best approach. Currently, extending the /health application feature to validate all critical communications seems to be the most effective solution. This will enable Kubernetes to automatically restart the application and trigger a PagerDuty incident for immediate action
We are currently experiencing a technical issue that is preventing access to the return portal.
Our team is addressing the problem with the highest priority.
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