Outage in SevenRooms

Service Disruption

Resolved Major
October 08, 2024 - Started 2 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We are aware of an outage stemming from our cloud provider that is currently affecting both the SevenRooms OS and web platform and are actively working to remediate the issue. Our team is working closely with the provider to resolve the issue as quickly as possible. We will provide further updates and notify you as soon as service is restored. Thank you for your patience and understanding.
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/09/2024 02:13AM

The disruption has been confirmed resolved by Google Cloud.

MONITORING 2 months ago - at 10/08/2024 09:40PM

We are continuing to experience intermittent issues due to problems with our Google Cloud service. Google’s engineering team is actively investigating the issue. You can follow their progress directly here: https://status.cloud.google.com/incidents/1yphfNLPHEnwJcWqwxbu#RP1d9aZLNFZEJmTBk8e1

MONITORING 2 months ago - at 10/08/2024 09:38PM

We are continuing to experience intermittent issues due to problems with our Google Cloud service. Our team is monitoring the situation closely and working with Google to resolve it. Further updates will be posted here.

MONITORING 2 months ago - at 10/08/2024 08:35PM

Our engineers have identified a potential workaround and are working swiftly to implement it. We will provide further updates as soon as we have more information.

MONITORING 2 months ago - at 10/08/2024 08:17PM

We are continuing to monitor for any further issues.

MONITORING 2 months ago - at 10/08/2024 08:16PM

We believe the issue with our cloud provider has been resolved. We will continue to monitor the situation to ensure it's fully addressed. Our team is working with the provider to confirm the root cause and final resolution.

IDENTIFIED 2 months ago - at 10/08/2024 08:08PM

Our cloud provider has acknowledged an issue on their end that is impacting our systems' performance. They are actively working on a resolution, and we will provide updates as soon as more information is available.

INVESTIGATING 2 months ago - at 10/08/2024 07:53PM

We are aware of an outage stemming from our cloud provider that is currently affecting both the SevenRooms OS and web platform and are actively working to remediate the issue.

Our team is working closely with the provider to resolve the issue as quickly as possible. We will provide further updates and notify you as soon as service is restored.

Thank you for your patience and understanding.

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