Outage in SevenRooms

Reservation Availability Widget Displaying No Availability

Resolved Major
March 12, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing an issue affecting reservation availability widgets. This issue is impacting both new and legacy widget versions. We understand the urgency of this situation and are actively working to resolve the issue. Our engineering team is currently implementing a rollback of recent changes to restore normal functionality. We will provide further updates as soon as they are available. We apologize for any inconvenience this may cause.
Components affected
SevenRooms Reservation Widget
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/12/2025 06:25PM

This incident has been resolved.

MONITORING about 1 month ago - at 03/12/2025 06:06PM

Our engineering team identified and corrected the configuration issue, restoring normal functionality to our Reservation Widgets. We have also taken steps to prevent recurrence.

Impact:
During the incident, clients experienced inaccurate reservation availability displays on their widgets, impacting their ability to take bookings. This has been resolved.

We apologize for any inconvenience this incident may have caused. We appreciate your patience as we worked to resolve the issue and are continuing to monitor performance.

IDENTIFIED about 1 month ago - at 03/12/2025 05:50PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 03/12/2025 05:37PM

We are currently experiencing an issue affecting reservation availability widgets. This issue is impacting both new and legacy widget versions.

We understand the urgency of this situation and are actively working to resolve the issue. Our engineering team is currently implementing a rollback of recent changes to restore normal functionality. We will provide further updates as soon as they are available. We apologize for any inconvenience this may cause.

source IsDown Possible Outage Indicated by User Reports Reports started 6 minutes before official outage was reported

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