Outage in Shadow

[FRSBG01/FRDUN02] - Geolocated users

Resolved Minor

January 23, 2026 - Started 23 days ago - Lasted 22 minutes

Incident Report

We're investigating report from users about no network availability from their Shadow PC.

The impacted users are the one located outside of France and using the Strasbourg (FRSBG01) datacenter.

Components affected

Shadow PC

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Latest Updates ( sorted recent to last )

23 days ago - at 01/23/2026 02:37PM

We're investigating report from users about no network availability from their Shadow PC.

The impacted users are the one located outside of France and using the Strasbourg (FRSBG01) datacenter.

23 days ago - at 01/23/2026 02:38PM

We are investigating this same incident at FRDUN02 datacenter, with the same typology of impacted users.

23 days ago - at 01/23/2026 02:40PM

We've identified a faulty part in the geolocation service.

Team is aware of the situation and is working on a fix.

Geolocated users may encounter network disconnection from inside their Shadow PC during the fix operation.

Latest Shadow outages

[Shop] - Shop Access Unavailable - 13 days ago

[DEFRA01] Several Power servers down - 22 days ago

[FRDUN02][POWER] - Shadow disconnected - about 1 month ago

[FRSBG01] - Storage Server Issue - about 1 month ago

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