Outage in Sharpen
Insights Dashboards displaying as white screen
Resolved Major
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Outage Details
We are currently investigating an issue where Insights Dashboards are loading as a white screen in our IZ0 Isolation Zone. Customers accessing dashboards through direct links may encounter a blank white screen and fail to load. Our team is actively working to resolve the issue.
Components affected
Sharpen InsightsLatest Updates ( sorted recent to last )
RESOLVED
about 17 hours ago - at 06/13/2025 11:52AM
The impact to Insights Dashboards rendering a white screen in IZ0 has been resolved. A refresh of any impacted dashboard will be necessary to restore functionality.
INVESTIGATING
about 18 hours ago - at 06/13/2025 11:28AM
We are currently investigating an issue where Insights Dashboards are loading as a white screen in our IZ0 Isolation Zone. Customers accessing dashboards through direct links may encounter a blank white screen and fail to load. Our team is actively working to resolve the issue.
Latest Sharpen outages
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IZ1 Inbound Calling Impact - about 1 month ago
IZ1 Intermittent dropped Sharpen Q calls delivered from Logic+ IVR - about 1 month ago
Reporting and Insights Unavailable in IZ0 - about 1 month ago
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