Outage in Sharpen

Insights Dashboards displaying as white screen

Resolved Major
June 13, 2025 - Started 4 months ago - Lasted 34 minutes
Official incident page

Incident Report

We are currently investigating an issue where Insights Dashboards are loading as a white screen in our IZ0 Isolation Zone. Customers accessing dashboards through direct links may encounter a blank white screen and fail to load. Our team is actively working to resolve the issue.
Components affected
Sharpen Insights
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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/13/2025 11:52AM

The impact to Insights Dashboards rendering a white screen in IZ0 has been resolved. A refresh of any impacted dashboard will be necessary to restore functionality.

INVESTIGATING 4 months ago - at 06/13/2025 11:28AM

We are currently investigating an issue where Insights Dashboards are loading as a white screen in our IZ0 Isolation Zone. Customers accessing dashboards through direct links may encounter a blank white screen and fail to load. Our team is actively working to resolve the issue.

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