Outage in Sharpen

Public dashboard pages rendering blank white screen (IZ1)

Resolved Major
June 17, 2025 - Started 3 days ago - Lasted about 2 hours
Official incident page

Need to monitor Sharpen outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Sharpen, and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating an incident preventing public dashboard (https://dashboard.iz1.sharpen.cx/...) pages from rendering correctly in our IZ1 isolate zone. Attempts to load the page are resulting in a blank white screen. If you are experiencing this issue, dashboards can still be accessed via the authenticated dashboard editor (https://app.iz1.sharpen.cx/dashboardBuilder/ in insights. We have all necessary resources engaged and are working to restore this service as soon as possible.
Components affected
Sharpen Dashboards
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 06/17/2025 03:15PM

We've corrected the resource referencing issue in Insights for IZ1 customers. All validation efforts are now showing that the editor interface, Public dashboard links, agent vues, etc work as expected. We're monitoring the situation and running additional tests, but all services within Insights have been restored at this time.

INVESTIGATING 3 days ago - at 06/17/2025 02:28PM

Our Dev Team has identified the underlying issue; which is causing resource directories to not be referenced properly for the Insights application (impacting Public dashboard URLs, the editor interface, etc).

We're in the process of performing a hot-fix to restore functionality. Additional information will be shared as soon as recovery has been established.

INVESTIGATING 3 days ago - at 06/17/2025 01:22PM

We are currently investigating an incident preventing public dashboard (https://dashboard.iz1.sharpen.cx/...) pages from rendering correctly in our IZ1 isolate zone. Attempts to load the page are resulting in a blank white screen. If you are experiencing this issue, dashboards can still be accessed via the authenticated dashboard editor (https://app.iz1.sharpen.cx/dashboardBuilder/ in insights. We have all necessary resources engaged and are working to restore this service as soon as possible.

Latest Sharpen outages

IZ1 Sharpen Q Disruption - 17 days ago
IZ1 Inbound Calling Impact - about 1 month ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook