Sporadic Logic+ Routing - Dropping Calls

This issue has now been fully resolved as of 12:32PM Eastern for IZ0 (resolved at 12:28PM Eastern for IZ1). Validation test calls have confirmed that Inbound routes engaging Logic+ are fully operational. We're continuing to monitor the system. Please engage the Care Team if you're seeing any lingering misbehavior associated to Inbound Logic+ routing.

The hot-fix corrective action has been pushed to our IZ1 infrastructure, and validation test calls have confirmed in-place recovery. Previously impacted routes should now be routing as expected.

We're in the process of pushing the same hot-fix to IZ0 now.

We've identified an infrastructure discrepancy, where Inbound call-routing servers are not able to properly reference/interact with the Logic+ service end-point. We're taking steps to correct this issue via a hot-fix, and will perform validation testing shortly after (to confirm previously non-working Inbound routes have their service restored).

We're aware are of an issue, where certain Inbound Routes are encountering a mapping issue with Logic+. Inbound calls to an impacted number may experience an unexpected disconnect.

We're actively troubleshooting the issue and will post additional information to the status page as more details become available.