Outage in Sharpen
Inbound Call Failures, Users unable to log in - IZ1
Resolved MajorIncident Report
We are aware of a potential service disruption impacting our IZ1 Infrastructure that may result in inbound calls not reaching queues. We have all necessary resources engaged to restore service. Additional details will be provided soon.
Components affected
Sharpen app.iz1.sharpen.cx
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 08/23/2025 06:14PM
This incident has been resolved. Any agents experiencing lingering impact may need to log out of app.iz1.sharpen.cx and log back in.
IDENTIFIED
about 2 months ago - at 08/23/2025 05:53PM
We have identified the cause and are working on a corrective fix.
INVESTIGATING
about 2 months ago - at 08/23/2025 05:37PM
We are aware of a potential service disruption impacting our IZ1 Infrastructure that may result in inbound calls not reaching queues. We have all necessary resources engaged to restore service. Additional details will be provided soon.
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