Outage in Sharpen
Sharpen Service Desk Unreachable
Resolved MinorIncident Report
Due to a outage with a cloud service provider, the Sharpen Service desk is experiencing reachability issues. The SharpenCare team is still reachable via phone or chat, however web tickets cannot be viewed or submitted. We are monitoring updates from our service provider for resolution.
One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
Try IsDown risk-free
14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED
about 2 hours ago - at 10/21/2025 01:11AM
This incident has been resolved with the resolution on the AWS outage at 6:53 PM Eastern Time. Our team has validated the restoration of this service.
INVESTIGATING
about 14 hours ago - at 10/20/2025 12:43PM
Due to a outage with a cloud service provider, the Sharpen Service desk is experiencing reachability issues. The SharpenCare team is still reachable via phone or chat, however web tickets cannot be viewed or submitted. We are monitoring updates from our service provider for resolution.
Latest Sharpen outages
Sharpen Application Degradation (AWS Outage) - about 7 hours ago
SharpenDB Unreachable - IZ1 - about 13 hours ago
Test Incident - 15 days ago
Call Routing Issues - Unexpected Disconnects - about 1 month ago
The Status Page Aggregator Built for IT Teams
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4522 services available
Integrations with
