SharpenDB Unreachable - IZ1

This unique tracking items is being closed out, in preference of centrally tracking known areas of impact through a general tracking item (that ties back to the identified service interruption with cloud service provider AWS).

Further updates on SharpenDB performance, API end-point engagement, and any other newly identified fault-zones will be communicated using our general tracking item hosted on the Status Page.

Our Development Team has performed an update to circumvent some of the dependencies/communication issues being experienced with our cloud services provider (AWS).

We're performing validation testing for SharpenDB's access and querying capabilities, and are seeing a restoration in availability for that portion of the platform. Please test at your discretion, as we continue to make updates and improve platform stability.

Our cloud service provider (AWS) has isolated the source of the network connectivity/end-point misbehavior, and are actively working towards resolution. We don't yet have a recovery timeline to share, but will provide further status updates when stability returns to effected services.

Due to an outage with our cloud service provider, the SharpenDB end-point is experiencing degraded availability and is not able to consistently return data. Navigating to the Sharpen Admin --> config tab --> SharpenDB container may show a "Zero Tables Found" error, and various DB lookups (initiated through Classic Logic, Logic+, or through Query API) may not return any results.

We've engaged with our cloud service provider and are working on restoring functionality for SharpenDB as quickly as possible. Updates will follow as additional details or restoration timelines are identified.