Outage in Sharpen
Outbound Calling Error - IZ0
Resolved MajorIncident Report
Starting at approximately 8PM Eastern, users in the Queue application are experiencing a "Could not place call" error in the UI. We're aware of the problem and actively engaged with our engineering teams to restore functionality as quickly as possible. Further updates will be provided as soon as we have recovery actions identified.
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Latest Updates ( sorted recent to last )
RESOLVED
about 7 hours ago - at 10/26/2025 01:38AM
Outbound calling was restored at 9:26PM Eastern, and all monitoring/validation testing since that time has consistently shown recovered call processing behavior.
In the event you're still experiencing an issue, please reach out to the Care Team!
INVESTIGATING
about 8 hours ago - at 10/26/2025 01:06AM
Starting at approximately 8PM Eastern, users in the Queue application are experiencing a "Could not place call" error in the UI. We're aware of the problem and actively engaged with our engineering teams to restore functionality as quickly as possible. Further updates will be provided as soon as we have recovery actions identified.
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