Outage in shipcloud

DPD errors with shipcloud contract

Resolved Minor
July 10, 2025 - Started 4 months ago - Lasted about 1 hour
Official incident page

Incident Report

The API is partially responding with errors when creating shipment quotes or creating a shipment using shipcloud rates with carrier DPD. We have identified the cause of the problem and are working on a fix.
Components affected
shipcloud API (api..io) shipcloud WebUI (app..io)

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/10/2025 09:24AM

This incident has been resolved.

INVESTIGATING 4 months ago - at 07/10/2025 08:24AM

The API is partially responding with errors when creating shipment quotes or creating a shipment using shipcloud rates with carrier DPD.
We have identified the cause of the problem and are working on a fix.

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