Outage in ShipEngine
Elevated rate of timeouts
Resolved MajorIncident Report
Summary AI Generated
The ShipEngine API experienced elevated timeout rates and performance degradation that impacted some users for 1.6 hours. A fix was implemented which reduced error rates, and the service was monitored until full resolution was confirmed. The incident was fully resolved after investigating and addressing the underlying cause.
We are investigating reports of an increased frequency of timeouts and performance degradation impacting some users.
Components affected
ShipEngine APITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 02/26/2026 06:02PM
This incident has been resolved.
MONITORING
about 2 months ago - at 02/26/2026 05:20PM
A fix has been implemented and error rates have begun to drop.
We are monitoring to ensure a complete resolution and are investigating the root cause of this issue.
INVESTIGATING
about 2 months ago - at 02/26/2026 04:26PM
We are investigating reports of an increased frequency of timeouts and performance degradation impacting some users.
Latest ShipEngine outages
Elevated rate of timeouts - 5 days ago
Elevated rate of timeouts - 10 days ago
Account Dashboard - Problem displaying some active carrier connections - about 2 months ago
Middle East Service Disruptions - about 2 months ago
Increased Rate of Timeout Errors - 2 months ago
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