Outage in ShipEngine
Elevated rate of timeouts
Resolved MinorIncident Report
Summary AI Generated
The ShipEngine API experienced elevated timeout rates and performance degradation that impacted some users for 4.5 hours. Users reported increased frequency of timeouts when accessing the service. The issue was identified and resolved with a fix implementation.
We are investigating reports of an increased frequency of timeouts and performance degradation impacting some users.
Components affected
ShipEngine APITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 04/16/2026 08:31PM
This incident has been resolved.
IDENTIFIED
10 days ago - at 04/16/2026 06:15PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
10 days ago - at 04/16/2026 04:01PM
We are investigating reports of an increased frequency of timeouts and performance degradation impacting some users.
Latest ShipEngine outages
Elevated rate of timeouts - 5 days ago
Account Dashboard - Problem displaying some active carrier connections - about 2 months ago
Middle East Service Disruptions - about 2 months ago
Elevated rate of timeouts - about 2 months ago
Increased Rate of Timeout Errors - 2 months ago
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