Outage in ShipEngine
Delay in receiving the tracking statuses from Royal Mail and Parcel Force
Resolved MinorIncident Report
Summary AI Generated
ShipEngine experienced a delay in receiving tracking status updates from Royal Mail, which prevented the platform from sharing carrier statuses with users. The issue originated on Royal Mail's side and had been ongoing since the previous day. It was resolved within 23 minutes once the carrier restored the status feed.
We identified a lack of status updates from the Raoyla Mail since yesterday. It is impacting our ability to share the statuses.
Components affected
ShipEngine Royal MailTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 08/26/2026 03:26PM
We started receiving statuses from the carrier.
IDENTIFIED
7 days ago - at 08/26/2026 03:05PM
The issue is on the carrier's side, and they are trying to resolve it.
INVESTIGATING
7 days ago - at 08/26/2026 03:03PM
We identified a lack of status updates from the Raoyla Mail since yesterday. It is impacting our ability to share the statuses.
Latest ShipEngine outages
Temporary disruption affecting FedEx UK Rates - about 9 hours ago
Royal Mail by ShipStation Shipment Disruption - 12 days ago
ShipStation API dashboard access issue - 14 days ago
Issue with Purolator label creation and getting rates - about 1 month ago
Royal Mail and Parcel Force performance degradation - about 1 month ago
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