Outage in ShipHero

Intermittent errors on shipping.shiphero.com

Resolved Minor
November 14, 2024 - Started 12 months ago - Lasted about 1 hour
Official incident page

Incident Report

We're investigating an infrastructure issue causing intermittent 500 errors when loading pages as well as a response of "there was an error printing label" on some label generation requests. We'll update as soon as rectified.
Components affected
ShipHero Printing

Need to monitor ShipHero outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 11/14/2024 06:15PM

This incident has been resolved.

MONITORING 12 months ago - at 11/14/2024 06:00PM

We've fixed the underlying issue and the system is stable again. We will continue to monitor closely.

INVESTIGATING 12 months ago - at 11/14/2024 05:29PM

We're investigating an infrastructure issue causing intermittent 500 errors when loading pages as well as a response of "there was an error printing label" on some label generation requests. We'll update as soon as rectified.

Latest ShipHero outages

AWS public cloud provider outage - 13 days ago
Shipping labels can't be printed or opened - 3 months ago
TikTok - "Upgraded Shipping" feature issue. - 3 months ago
Errors detected during label, barcodes, attachment and other files handling - 5 months ago
Unable to load ShipHero www Site - 5 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook