Outage in ShipHero

DHL API Outage

Resolved Minor
December 10, 2025 - Started about 1 month ago - Lasted 41 minutes
Official incident page

Incident Report

DHL is experiencing issues with their API which is impacting quoting and label generation. Label generation using "cheapest" may fail if DHL is an included carrier. You can disable quoting for DHL to temporarily remove it and continue shipping using other carriers. More details can be found here: https://status.api.dhlecs.com/
Components affected
ShipHero Printing

Need to monitor ShipHero outages?

One place to monitor all your cloud vendors.
Get instant alerts when an outage is detected.

Start Monitoring ShipHero
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 12/10/2025 05:22PM

The DHL API is now fully functional.

MONITORING about 1 month ago - at 12/10/2025 05:04PM

We are continuing to monitor for any further issues.

MONITORING about 1 month ago - at 12/10/2025 05:03PM

DHL is reporting that the APIs are recovering, and we are seeing an increase in successful requests. We will continue to monitor.

INVESTIGATING about 1 month ago - at 12/10/2025 04:53PM

DHL is experiencing issues with their API which is impacting quoting and label generation. Label generation using "cheapest" may fail if DHL is an included carrier. You can disable quoting for DHL to temporarily remove it and continue shipping using other carriers.

More details can be found here: https://status.api.dhlecs.com/

Latest ShipHero outages

System outage - about 1 month ago
Shippo is down maybe due to cloudflare outage - about 2 months ago
Slowness being investigated - 2 months ago
AWS public cloud provider outage - 3 months ago
Shipping labels can't be printed or opened - 5 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5350 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook