Outage in ShipHero

DHL API Outage

Resolved Minor

December 10, 2025 - Started 5 months ago - Lasted 41 minutes
Official incident page

Incident Report

DHL is experiencing issues with their API which is impacting quoting and label generation. Label generation using "cheapest" may fail if DHL is an included carrier. You can disable quoting for DHL to temporarily remove it and continue shipping using other carriers. More details can be found here: https://status.api.dhlecs.com/

Components affected

ShipHero Printing

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 12/10/2025 05:22PM

The DHL API is now fully functional.

MONITORING 5 months ago - at 12/10/2025 05:04PM

We are continuing to monitor for any further issues.

MONITORING 5 months ago - at 12/10/2025 05:03PM

DHL is reporting that the APIs are recovering, and we are seeing an increase in successful requests. We will continue to monitor.

INVESTIGATING 5 months ago - at 12/10/2025 04:53PM

DHL is experiencing issues with their API which is impacting quoting and label generation. Label generation using "cheapest" may fail if DHL is an included carrier. You can disable quoting for DHL to temporarily remove it and continue shipping using other carriers.

More details can be found here: https://status.api.dhlecs.com/

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