Outage in ShipHero

ShipHero Scheduled Maintenance

Resolved Minor

October 11, 2026 - Started 3 days ago - Lasted about 2 hours
Official incident page

Incident Report

Planned System maintenance started on time 05:00 UTC Next Updates 1. Progress Updates - Frequency to be determined by length of maintenance window (minimum hourly) 2 Notification of Maintenance Completion - We will send an email advising customers to resume normal operations and setting event to "Completed"

Components affected

ShipHero API & Mobile ShipHero Dashboard ShipHero Stores ShipHero Support ShipHero Printing ShipHero Public-API-V2 ShipHero Third Party Services

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 10/11/2026 06:19AM

ShipHero Scheduled System Maintenance is completed. Customers may resume normal operations.

Thank you,

ShipHero Support

INVESTIGATING 3 days ago - at 10/11/2026 05:05AM

ShipHero Scheduled Maintenance is running. We will updated Status Page as soon as the maintenance is completed and you are able to resume normal operations.

INVESTIGATING 3 days ago - at 10/11/2026 05:03AM

Planned System maintenance started on time 05:00 UTC

Next Updates

1. Progress Updates - Frequency to be determined by length of maintenance window (minimum hourly)
2 Notification of Maintenance Completion - We will send an email advising customers to resume normal operations and setting event to "Completed"

Latest ShipHero outages

ShipHero Scheduled Maintenance - 3 days ago

General slowness - 12 days ago

Intermittent Platform Access Issue - 14 days ago

USPS API instability - 16 days ago

Shipping partial outage - about 1 month ago

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