Outage in ShipHero

Intermittent Platform Access Issue

Resolved Major

September 30, 2026 - Started 14 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an issue that began at approximately 3pm. Our internal alerts reported an issue accessing the platform. Our Team is actively working to restore services.

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial Learn More

Latest Updates ( sorted recent to last )

RESOLVED 14 days ago - at 09/30/2026 10:14PM

This incident has been resolved.

MONITORING 14 days ago - at 09/30/2026 08:26PM

ShipHero deployed a fix to restore access. We will continue to monitor the health our Permissions Management service but are advising customers that were impacted by this event to log back into ShipHero and resume normal operations.

IDENTIFIED 14 days ago - at 09/30/2026 08:22PM

We believe we are close to resolution and will provide another update shortly.

IDENTIFIED 14 days ago - at 09/30/2026 07:56PM

Users are unable to login to many parts of ShipHero. The issue is related to our permissions management. We're working to resolve as quickly as possible.

IDENTIFIED 14 days ago - at 09/30/2026 07:17PM

An issue was identified affecting our endpoints and working to restore them.

INVESTIGATING 14 days ago - at 09/30/2026 07:10PM

We are currently investigating an issue that began at approximately 3pm. Our internal alerts reported an issue accessing the platform.

Our Team is actively working to restore services.

Latest ShipHero outages

ShipHero Scheduled Maintenance - 3 days ago

General slowness - 12 days ago

USPS API instability - 16 days ago

Shipping partial outage - about 1 month ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook