Outage in ShipHero
ShipHero Scheduled Maintenance
Resolved MinorIncident Report
ShipHero planning system maintenance is starting soon, 05:00 UTC Sunday, (October, 11), during this time ShipHero will not be accessible. We recommend logging out prior to the start of the planned maintenance.
Planned Communication Events
1. Initial communication - Initial email advising customers of planned maintenance (Completed)
2. Progress Updates - Frequency to be determined by length of maintenance window (minimum hourly)
3. Notification of Maintenance Completion - We will send an email advising customers to resume normal operations and setting event to "Completed"
Components affected
ShipHero API & Mobile ShipHero Dashboard ShipHero Stores ShipHero Support ShipHero Printing ShipHero Public-API-V2 ShipHero Third Party ServicesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 10/11/2026 06:20AM
This incident has been resolved.
INVESTIGATING
3 days ago - at 10/11/2026 04:49AM
ShipHero planning system maintenance is starting soon, 05:00 UTC Sunday, (October, 11), during this time ShipHero will not be accessible. We recommend logging out prior to the start of the planned maintenance.
Planned Communication Events
1. Initial communication - Initial email advising customers of planned maintenance (Completed)
2. Progress Updates - Frequency to be determined by length of maintenance window (minimum hourly)
3. Notification of Maintenance Completion - We will send an email advising customers to resume normal operations and setting event to "Completed"
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