Check if ShipHero Support is down, official outages, user-reported issues, and outages map.
ShipHero Support is working normally
Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 2 incidents for ShipHero Support since started monitoring ShipHero status in July 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official ShipHero Support outages and also issues that we're started by a spike in crowdsource reports.
| Date | Incident | Duration |
|---|---|---|
|
Oct 20, 2025
04:07 AM EDT
|
Major
Public cloud provider AWS is suffering an outage on one of their main regions, this is affecting ...
|
about 16 hours |
|
Jul 06, 2023
10:05 AM EDT
|
Minor
ShipHero Engineers have identified an issue with support emails going to support@shiphero.com not...
|
about 3 hours |
See what users are saying about ShipHero Support issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.
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Support component in ShipHero offers user assistance and troubleshooting for issues related to inventory management, shipping, and warehouse operations.
Monitoring ShipHero since July 2021
Support is part of ShipHero. Check the ShipHero's status.
1 incident in 2025
ShipHero Support isn't down. You can check ShipHero Support status and incident details on the top of the page. IsDown continuously monitors ShipHero Support official status page every few minutes. In the last 24 hours, there were 0 outages reported.
ShipHero Support is currently operational. You can check ShipHero Support status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of ShipHero Support being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the ShipHero Support official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
ShipHero Support last outage was on October 20, 2025 with the title "AWS public cloud provider outage"
IsDown and DownDetector help users determine if ShipHero is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about ShipHero's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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