Outage in ShipHero

ShipHero Software Support Emails Not Being Received

Resolved Minor

July 06, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

ShipHero Engineers have identified an issue with support emails going to support@shiphero.com not being received. Engineers are working diligently to resolve the issue. Until resolved, please create tickets in our customer portal by logging into the ShipHero application and going to the HELP menu.

Components affected

ShipHero Support

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 07/06/2023 05:22PM

ShipHero Software support emails going to support@shiphero.com are now being received immediately. If you submitted a ticket during this incident and received "Message not delivered," please resend it, and our support team will respond as quickly as possible.

IDENTIFIED over 2 years ago - at 07/06/2023 02:05PM

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