Outage in Shippo

Purolator Tracking API returning timeouts

Resolved Major
March 31, 2024 - Started over 1 year ago - Lasted about 13 hours
Official incident page

Incident Report

Purolator tracking API is returning timeouts. Team is in contact with them.
Components affected
Shippo Purolator
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Latest Updates ( sorted recent to last )
IDENTIFIED over 1 year ago - at 03/31/2024 05:16PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 03/31/2024 01:50PM

Purolator is applying changes on their services and it is causing the disruption.
As per their website, they expect the upgrade to be completed at 1 a.m. Pacific Time on Monday, April 1st
https://www.purolator.com/en/resources-support/service-alerts-updates/articles/we-are-upgrading-our-system-serve-you-better

INVESTIGATING over 1 year ago - at 03/31/2024 01:37PM

Purolator tracking API is returning timeouts.
Team is in contact with them.

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