Outage in Shippo

Elevated error rate on DHL E-Commerce Shipment & Tracking API

Resolved Major
September 29, 2024 - Started 3 months ago - Lasted 27 minutes
Official incident page

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Outage Details

Even though the scheduled maintenance has been completed, we have still detected an elevated error rate from DHL E-Commerce's Shipment & Tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored
Components affected
Shippo DHL eCommerce
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/29/2024 12:33PM

This incident has been resolved.

INVESTIGATING 3 months ago - at 09/29/2024 12:09PM

Even though the scheduled maintenance has been completed, we have still detected an elevated error rate from DHL E-Commerce's Shipment & Tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored

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