Outage in ShipStation

Add funds Issue

Resolved Major
February 14, 2025 - Started 2 months ago - Lasted 3 days
Official incident page

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Outage Details

ShipStation is investigating reports of funds not being added to wallet balance in the UI when payments are being processed. We are treating this with the highest priority and will provide updates as they become available to us. Thank you for your patience!
Components affected
ShipStation
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/17/2025 08:45AM

This incident has been resolved.

MONITORING 2 months ago - at 02/14/2025 01:24PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 months ago - at 02/14/2025 11:32AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 months ago - at 02/14/2025 10:57AM

ShipStation is investigating reports of funds not being added to wallet balance in the UI when payments are being processed.

We are treating this with the highest priority and will provide updates as they become available to us. Thank you for your patience!

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