Outage in Shipwell

LTL Rating, Dispatching and Tracking Disruption

Resolved Minor
March 31, 2025 - Started about 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Hi Valued Customer, Shipwell is currently experiencing a disruption in LTL rating due to degraded performance from a third-party provider. The provider has identified the root cause and is actively working on a resolution. Our Support team is closely monitoring the situation. We take these matters very seriously and are committed to providing a highly reliable platform experience. We apologize for any disruption this is causing and appreciate your patience. We will provide an update as soon as possible Sincerely, Shipwell Customer Support
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 04/01/2025 12:17AM

Hello Valued Customer,

The issue surrounding a disruption in LTL Rating, Dispatching and Tracking stemming from degraded performance with a third-party provider has been resolved.

At Shipwell, we take these matters very seriously and are committed to providing a highly reliable platform experience. We apologize for any disruption this may have caused and appreciate your patience as we worked to resolve the matter.

Sincerely,
Shipwell Customer Support

IDENTIFIED about 2 months ago - at 03/31/2025 10:04PM

Hi Valued Customer,

Shipwell is currently experiencing a disruption in LTL rating due to degraded performance from a third-party provider. The provider has identified the root cause and is actively working on a resolution. Our Support team is closely monitoring the situation.

We take these matters very seriously and are committed to providing a highly reliable platform experience. We apologize for any disruption this is causing and appreciate your patience. We will provide an update as soon as possible

Sincerely,
Shipwell Customer Support

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