Outage in ShipWorks

Shopify Shipment Notification error

Resolved Minor
August 08, 2025 - Started about 1 month ago - Lasted about 4 hours
Official incident page

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Outage Details

ShipWorks Engineers are aware of the technical issues impacting some merchants using Shopify Marketplaces. Merchants are reporting seeing an "Invalid sales_order_id." error in the software when sending shipment notifications for Shopify orders. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/08/2025 08:18PM

This incident has been resolved.

MONITORING about 1 month ago - at 08/08/2025 04:26PM

A fix has been implemented and we are monitoring the results. If you are still impacted by this issue, please don't hesitate to reach out to us and we can investigate your case further.

IDENTIFIED about 1 month ago - at 08/08/2025 04:13PM

ShipWorks Engineers are aware of the technical issues impacting some merchants using Shopify Marketplaces. Merchants are reporting seeing an "Invalid sales_order_id." error in the software when sending shipment notifications for Shopify orders. We are actively working to resolve this issue and will provide updates as they become available to us.
Thank you for your patience!

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