Outage in Shopify

Some merchants are encountering errors within their admin

Resolved Minor

October 25, 2022 - Started about 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

Merchants may experience issues when trying to access the Shopify admin. The error will appear as a 530 Authentication Error. Refreshing may sometimes help the issue. The Plus Admin & POS App logins are also impacted by this same issue and some images may fail to load on storefronts. We are investigating and will keep you updated.

Components affected

Shopify Admin Shopify Storefront Shopify Support Shopify Point of Sale

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Latest Updates ( sorted recent to last )

MONITORING about 3 years ago - at 10/25/2022 06:07PM

Between ~11:32am and ~1:52pm EST we experienced issues causing downtime on some admins and storefronts. This has since been resolved. The monitoring period for this issue has ended and no further impact has been observed.

MONITORING about 3 years ago - at 10/25/2022 05:43PM

The fix has been implemented and the impacted areas are now recovering. We will continue to monitor.

IDENTIFIED about 3 years ago - at 10/25/2022 05:32PM

We are working with our partners and have implemented another solution to address the issues and are monitoring the results. We will update folks shortly.

IDENTIFIED about 3 years ago - at 10/25/2022 04:40PM

We are continuing to work on a solution and will provide another update shortly.

IDENTIFIED about 3 years ago - at 10/25/2022 04:16PM

We’ve identified the problem and we’re working on a solution.

INVESTIGATING about 3 years ago - at 10/25/2022 04:15PM

Our live chat and callbacks support are experiencing intermittent issues. We are investigating and will keep you updated.

INVESTIGATING about 3 years ago - at 10/25/2022 03:56PM

We are continuing to investigate this issue.

INVESTIGATING about 3 years ago - at 10/25/2022 03:50PM

Merchants may experience issues when trying to access the Shopify admin. The error will appear as a 530 Authentication Error. Refreshing may sometimes help the issue.

The Plus Admin & POS App logins are also impacted by this same issue and some images may fail to load on storefronts.

We are investigating and will keep you updated.

Latest Shopify outages

Some POS-only staff accounts are being marked as inactive - 7 days ago

Point of Sale, POS Devices, showing degraded services - 7 days ago

Some buyers may experience issues checking out with BGN currency - 18 days ago

Some merchants unable to access and apply Checkout Blocks App functions - about 1 month ago

Interruption in service - about 2 months ago

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