Outage in Shopify

Intermittent errors impacting US Central region

Resolved Major
August 05, 2025 - Started about 18 hours ago - Lasted about 3 hours
Official incident page

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Outage Details

Merchants and Shopify support teams are experiencing increased error rates including intermittent 500 errors impacting storefronts, checkout flows, and store internal access in the US Central region. The issues stem from underlying Google Cloud Platform network connectivity problems. Merchant orders, admin actions, and system monitoring may be unreliable during this time. We are actively working with Google to address this.
Latest Updates ( sorted recent to last )
RESOLVED about 15 hours ago - at 08/06/2025 07:00AM

Between 02:53 - 06:45, we experienced increased error rates including intermittent 500 errors impacting storefronts, checkout and support. A fix was implemented by Google at 04:03 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

MONITORING about 17 hours ago - at 08/06/2025 05:00AM

The issue has been resolved and functionality has been restored. We continue to monitor before we resolve the status page completely.

IDENTIFIED about 18 hours ago - at 08/06/2025 04:01AM

We are continuing to work with Google and will update you with any new information.

IDENTIFIED about 18 hours ago - at 08/06/2025 03:49AM

Merchants and Shopify support teams are experiencing increased error rates including intermittent 500 errors impacting storefronts, checkout flows, and store internal access in the US Central region. The issues stem from underlying Google Cloud Platform network connectivity problems. Merchant orders, admin actions, and system monitoring may be unreliable during this time. We are actively working with Google to address this.

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