Outage in Shopify
Degraded Performance Affecting Notifications for Shopify and Shop App
Resolved MinorIncident Report
Summary AI Generated
Shopify experienced degraded performance in their mobile notification services for 2.8 hours, causing delayed Shopify notifications to merchants and email login issues for the Shop App. The incident affected emails sent to merchants, Shop App emails to buyers, and Shopify mobile push notifications, while emails from merchants to buyers and transactional Shop App notifications continued working normally. A fix was implemented and resolved the issue, with monitoring confirming no further impact.
We are investigating an issue regarding email and mobile app notifications and will keep you updated.
Emails sent to merchants, along with those from the Shop App to buyers, may currently be unavailable. This may affect logins via email. Additionally, Shopify mobile push notifications may not be delivered to merchants. Currently, emails from merchants to buyers and transactional push notifications from the Shop App continue to operate normally.
Emails sent to merchants, along with those from the Shop App to buyers, may currently be unavailable. This may affect logins via email. Additionally, Shopify mobile push notifications may not be delivered to merchants. Currently, emails from merchants to buyers and transactional push notifications from the Shop App continue to operate normally.
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Latest Updates ( sorted recent to last )
RESOLVED
about 3 hours ago - at 03/03/2026 10:46PM
Between 18:46 UTC and 21:38 UTC, we experienced degraded performance of mobile notification services. This resulted in delayed Shopify notifications and issues with Shop App email log-in. A fix was implemented at 21:30 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
MONITORING
about 3 hours ago - at 03/03/2026 10:13PM
This issue has been resolved and is being monitored.
IDENTIFIED
about 4 hours ago - at 03/03/2026 09:46PM
We've identified the problem impacting Shopify notifications and Shop App email logins, and we're working on a solution.
IDENTIFIED
about 4 hours ago - at 03/03/2026 08:59PM
We've identified the problem impacting Shopify notifications and Shop App email logins, and we're working on a solution.
IDENTIFIED
about 5 hours ago - at 03/03/2026 08:30PM
We've identified the problem impacting Shopify notifications and Shop App email logins, and we're working on a solution.
IDENTIFIED
about 5 hours ago - at 03/03/2026 08:21PM
We've identified the problem impacting Shopify notifications and Shop App email logins, and we're working on a solution.
INVESTIGATING
about 5 hours ago - at 03/03/2026 08:17PM
We are investigating and will keep you updated.
INVESTIGATING
about 5 hours ago - at 03/03/2026 08:02PM
We are investigating an issue regarding email and mobile app notifications and will keep you updated.
Emails sent to merchants, along with those from the Shop App to buyers, may currently be unavailable. This may affect logins via email. Additionally, Shopify mobile push notifications may not be delivered to merchants. Currently, emails from merchants to buyers and transactional push notifications from the Shop App continue to operate normally.
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