Outage in Shopify

POS card readers may not connect to Shopify POS

Resolved Major

March 04, 2026 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Shopify POS card readers experienced connection issues for 2 hours due to a change made by payment processing partner Stripe. The issue specifically impacted POS Terminal functionality, preventing card readers from connecting to the Shopify POS system. A fix was implemented by Stripe at 04:25 UTC, fully resolving the connection problems.

We have received reports that some card readers are not connecting to Shopify POS. This is currently being investigated.

Components affected

Shopify Point of Sale

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 03/05/2026 04:54AM

Between 02:28 UTC - 04:25 UTC, we experienced an issue with POS Terminal connections stemming from a change made by our payment processing partner, Stripe. A fix was implemented at 04:25 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

MONITORING about 2 months ago - at 03/05/2026 04:31AM

The issue has been resolved and is being monitored.

IDENTIFIED about 2 months ago - at 03/05/2026 04:15AM

We've identified the problem affecting POS card reader connections as being related to an issue with our payment processing partner, Stripe. This is specifically impacting POS Terminal. We are continuing to investigate with them and will keep you updated.

INVESTIGATING about 2 months ago - at 03/05/2026 03:16AM

We are continuing to investigate and will keep you updated.

INVESTIGATING about 2 months ago - at 03/05/2026 03:09AM

We have received reports that some card readers are not connecting to Shopify POS. This is currently being investigated.

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