Outage in Shopify

Some merchants and customers experiencing issues accessing the storefront

Resolved Minor

March 20, 2026 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Shopify experienced a service disruption where some merchant storefronts displayed 500 errors, preventing customers from accessing affected online stores. The issue lasted approximately 1.3 hours, occurring between 9:48-11:58 UTC on March 20, 2026. Shopify resolved the problem and completed monitoring to ensure no further impact occurred.

Storefronts may be currently be displaying 500 errors. We are investigating and will keep you updated.

Components affected

Shopify Storefront

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 03/20/2026 01:02PM

Between approximately 9:48-11:58 UTC, we experienced 5xx errors on storefronts for some shops. The monitoring period for this issue has ended and no further impact has been observed.

MONITORING about 2 months ago - at 03/20/2026 11:58AM

This issue has been resolved and is being monitored.

INVESTIGATING about 2 months ago - at 03/20/2026 11:54AM

We are investigating and will keep you updated.

INVESTIGATING about 2 months ago - at 03/20/2026 11:47AM

Storefronts may be currently be displaying 500 errors. We are investigating and will keep you updated.

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