Outage in Shopify
Some customers experiencing issues loading the Shop app
Resolved MinorIncident Report
Summary AI Generated
Some Shopify customers experienced loading issues with the Shop app, affecting both the shop.app website and Shop mobile app for 1.3 hours. Shop Pay remained unaffected during the outage. The issue was identified and resolved, with monitoring confirming no further impact.
Some customers may experience issues with loading the Shop app. This affects the shop.app website and Shop mobile app. Shop Pay is not impacted.
Components affected
Shopify API & MobileTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
27 days ago - at 04/01/2026 02:13AM
Between 23:33 - 00:50, we experienced a Shop app outage. The monitoring period for this issue has ended and no further impact has been observed.
MONITORING
27 days ago - at 04/01/2026 01:11AM
This issue has been resolved and is being monitored.
IDENTIFIED
27 days ago - at 04/01/2026 01:00AM
We've identified the problem impacting Shop app and we're working on a solution.
INVESTIGATING
27 days ago - at 04/01/2026 12:54AM
Some customers may experience issues with loading the Shop app. This affects the shop.app website and Shop mobile app. Shop Pay is not impacted.
Latest Shopify outages
Customers may encounter error messages when attempting to checkout - about 1 month ago
Help Center and Live Chat are unavailable - about 1 month ago
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