Outage in Shopify

Some customers experiencing issues loading the Shop app

Resolved Minor

April 01, 2026 - Started about 4 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Some Shopify customers experienced loading issues with the Shop app, affecting both the shop.app website and Shop mobile app for 1.3 hours. Shop Pay remained unaffected during the outage. The issue was identified and resolved, with monitoring confirming no further impact.

Some customers may experience issues with loading the Shop app. This affects the shop.app website and Shop mobile app. Shop Pay is not impacted.

Components affected

Shopify API & Mobile

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Latest Updates ( sorted recent to last )

RESOLVED about 2 hours ago - at 04/01/2026 02:13AM

Between 23:33 - 00:50, we experienced a Shop app outage. The monitoring period for this issue has ended and no further impact has been observed.

MONITORING about 3 hours ago - at 04/01/2026 01:11AM

This issue has been resolved and is being monitored.

IDENTIFIED about 4 hours ago - at 04/01/2026 01:00AM

We've identified the problem impacting Shop app and we're working on a solution.

INVESTIGATING about 4 hours ago - at 04/01/2026 12:54AM

Some customers may experience issues with loading the Shop app. This affects the shop.app website and Shop mobile app. Shop Pay is not impacted.

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