Outage in Shopify
Some merchants and customers may encounter errors when trying to process Shop Pay Installments payments
Resolved MinorIncident Report
Summary AI Generated
Shopify experienced a 1.9-hour outage affecting Shop Pay Installments due to an issue with their installments partner, causing merchants and customers to encounter errors when processing installment payments. The service was temporarily disabled for Canada, United States, and Great Britain during the incident. The issue was resolved by implementing a fix, and Shop Pay Installments was re-enabled for all affected regions.
Merchants and their customers may experience issues when trying to access Shop Pay Installments.
We will be disabling Shop Pay Installments for Canada, United States, and Great Britain until the issue is resolved.
We will be disabling Shop Pay Installments for Canada, United States, and Great Britain until the issue is resolved.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 06/10/2026 04:54PM
Between 14:34 UTC and 16:00 UTC, we experienced an issue with our Installments partner that caused Shop Pay Installments errors. A fix was implemented at 16:00 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
MONITORING
1 day ago - at 06/10/2026 03:57PM
This issue has been resolved and is being monitored. Shop Pay Installments has been re-enabled for Canada, United States, and Great Britain.
INVESTIGATING
1 day ago - at 06/10/2026 03:17PM
We are investigating and will keep you updated.
INVESTIGATING
1 day ago - at 06/10/2026 03:01PM
Merchants and their customers may experience issues when trying to access Shop Pay Installments.
We will be disabling Shop Pay Installments for Canada, United States, and Great Britain until the issue is resolved.
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