Outage in Shopify
Custom domain certificates are not being issued
Resolved MinorIncident Report
Summary AI Generated
Between 18:48 and 20:30, Shopify's Storefront experienced a failure in issuing TLS certificates for new and renewed custom domains, rendering those domains inaccessible. A fix was implemented at 20:30, resolving the issue after approximately 2 hours of impact. No further problems were observed following the resolution.
Custom domains are currently not receiving new tls certificates for new purchases and renewals, and these domains will not be accessible. We are working with our providers and will update you as soon as possible.
Components affected
Shopify StorefrontTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 07/09/2026 10:00PM
Between 18:48 to 20:30, we experienced new custom domain certs ere failing. A fix was implemented at 20:30 which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
MONITORING
9 days ago - at 07/09/2026 08:56PM
This issue has been resolved and we continue to monitor to ensure a return to baseline service.
INVESTIGATING
9 days ago - at 07/09/2026 08:02PM
Custom domains are currently not receiving new tls certificates for new purchases and renewals, and these domains will not be accessible. We are working with our providers and will update you as soon as possible.
Latest Shopify outages
Some merchants and customers experiencing issues in the Shopify Admin - about 1 month ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
