Outage in Shopify
Some merchants and buyers may encounter error messages with one or more of the following: storefronts, checkouts
Resolved MajorIncident Report
Summary AI Generated
Between 00:30–03:33 UTC on July 17, 2026, an infrastructure issue caused errors across Shopify storefronts and checkouts, preventing merchants and buyers from accessing stores and completing purchases for approximately 3 hours. Shopify identified the root cause and deployed a fix at 03:33 UTC, fully resolving the incident with no further impact observed.
Merchants and buyers may experience issues when trying to access Shopify storefronts, and attempting to check out. We are investigating and working to resolve these issues.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 07/17/2026 04:57AM
Between 00:30 UTC and 03:33 UTC, we experienced an infrastructural issue that resulted in errors across Shopify storefronts and checkouts. A fix was implemented at 03:33 which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
MONITORING
1 day ago - at 07/17/2026 04:45AM
This issue has been resolved and is being monitored.
IDENTIFIED
1 day ago - at 07/17/2026 04:22AM
We've identified the problem and are seeing recovery from our mitigation efforts. We will continue to monitor and update.
IDENTIFIED
1 day ago - at 07/17/2026 03:02AM
We've identified the problem impacting storefronts and checkouts, and we're working on a solution.
INVESTIGATING
1 day ago - at 07/17/2026 02:17AM
We're continuing to work on addressing the storefront and checkout issues, and will keep you updated.
INVESTIGATING
1 day ago - at 07/17/2026 02:02AM
Merchants and buyers may experience issues when trying to access Shopify storefronts, and attempting to check out. We are investigating and working to resolve these issues.
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