Outage in Shopify
Some Stripe Payment Checkouts may fail with a generic error when a credit card is used as an payment option across multiple shops.
Resolved MinorIncident Report
Summary AI Generated
Shopify experienced a 2.2-hour incident where checkouts using Stripe as a payment gateway failed for merchants across multiple shops. Affected merchants either saw the credit card form not appear when multiple payment options were enabled, or encountered processing errors when credit cards were the only payment method. The root cause was identified as a third-party payment provider issue, which was resolved and returned to normal operation.
Some Checkouts with Stripe Paymentmay experience checkout errors with payment failure or other error message.
Components affected
Shopify CheckoutTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
1 day ago - at 07/22/2026 02:13PM
This issue has been resolved and is being monitored.
IDENTIFIED
2 days ago - at 07/22/2026 01:23PM
We've identified the problem impacting our third-party payment provider and we're working on a solution.
INVESTIGATING
2 days ago - at 07/22/2026 01:13PM
We are actively working with our third-party payment provider and we will update you as we resolve the checkout errors.
INVESTIGATING
2 days ago - at 07/22/2026 12:56PM
We can confirm that merchants with Stripe Payment Gateway enabled may experience one of the following:
* Multiple payment options enabled, Checkouts will not surface the credit card form.
* Merchants with only credit cards enabled, Checkouts will continue to surface and continue to see processing and other errors.
INVESTIGATING
2 days ago - at 07/22/2026 12:40PM
Some Checkouts with Stripe Paymentmay experience checkout errors with payment failure or other error message.
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