Outage in SHOPLINE

[TW/HK][金流] 部分付款方式在使用 IOS 裝置與最新版本的 Messenger 時有機率無法完成結帳

Resolved Minor
September 25, 2024 - Started 3 months ago - Lasted about 1 month
Official incident page

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Outage Details

偵測到部分顧客若在最新版本 476.1.0 的 Messenger App 中開啟商店,有機率無法正常完成結帳流程,現階段若有遇到顧客反應結帳流程異常,請您先引導顧客使用「手機瀏覽器」開啟商店,再次進行結帳即可排除。目前已經與第三方廠商確認中,若有任何更新,會再通知您,謝謝您! 已知有機會受影響的支付方式 HK: SHOPLINE Payments - WeChat Pay、SHOPLINE Payments - Alipay、PayMe for Business‎ TW: LINE Pay
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/08/2024 02:37AM

更新至最新版本已排除問題。

IDENTIFIED 3 months ago - at 09/25/2024 10:28AM

偵測到部分顧客若在最新版本 476.1.0 的 Messenger App 中開啟商店,有機率無法正常完成結帳流程,現階段若有遇到顧客反應結帳流程異常,請您先引導顧客使用「手機瀏覽器」開啟商店,再次進行結帳即可排除。目前已經與第三方廠商確認中,若有任何更新,會再通知您,謝謝您!

已知有機會受影響的支付方式
HK: SHOPLINE Payments - WeChat Pay、SHOPLINE Payments - Alipay、PayMe for Business‎
TW: LINE Pay

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