Outage in Shuttlerock

Service interruption - access issues

Resolved Major

April 21, 2024 - Started almost 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

Some of the services in ShuttlerockCloud are currently degraded. This is causing SRC to not display project information on the homepage along with limiting access to briefs and projects. We're actively investigating this issue, and we'll post an update as soon as we discover the cause.

Components affected

Shuttlerock Order API Shuttlerock Order UI Shuttlerock Revision UI Shuttlerock Revision API

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 04/22/2024 02:45AM

This incident has now been resolved.

MONITORING almost 2 years ago - at 04/22/2024 12:23AM

We've fixed the network related issue and recycled the failing apps in order to restore service, and will continue to monitor for a period to ensure everything's back to normal.

IDENTIFIED almost 2 years ago - at 04/22/2024 12:22AM

Our production cluster became degraded, although it’s still unclear exactly what triggered the problem.

INVESTIGATING almost 2 years ago - at 04/21/2024 11:54PM

Some of the services in ShuttlerockCloud are currently degraded. This is causing SRC to not display project information on the homepage along with limiting access to briefs and projects.

We're actively investigating this issue, and we'll post an update as soon as we discover the cause.

Latest Shuttlerock outages

Issue reviewing and progressing projects in ShuttlerockCloud - 1 day ago

ShuttlerockCloud is currently unavailable - 4 months ago

Scheduled Maintenance - 8 months ago

ShuttlerockCloud is available - 8 months ago

Scheduled Maintenace - 9 months ago

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