Outage in Shuttlerock

Service interruption - access issues

Resolved Major
April 21, 2024 - Started about 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

Some of the services in ShuttlerockCloud are currently degraded. This is causing SRC to not display project information on the homepage along with limiting access to briefs and projects. We're actively investigating this issue, and we'll post an update as soon as we discover the cause.
Components affected
Shuttlerock Order API Shuttlerock Order UI Shuttlerock Revision UI Shuttlerock Revision API
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 04/22/2024 02:45AM

This incident has now been resolved.

MONITORING about 1 year ago - at 04/22/2024 12:23AM

We've fixed the network related issue and recycled the failing apps in order to restore service, and will continue to monitor for a period to ensure everything's back to normal.

IDENTIFIED about 1 year ago - at 04/22/2024 12:22AM

Our production cluster became degraded, although it’s still unclear exactly what triggered the problem.

INVESTIGATING about 1 year ago - at 04/21/2024 11:54PM

Some of the services in ShuttlerockCloud are currently degraded. This is causing SRC to not display project information on the homepage along with limiting access to briefs and projects.

We're actively investigating this issue, and we'll post an update as soon as we discover the cause.

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