Outage in Sierra Wireless

Service Disruption Notification - AirVantage Usage History Delay (GNOC-2051)

Resolved Minor
January 24, 2023 - Started almost 2 years ago - Lasted about 4 hours
Official incident page

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Outage Details

Sierra Wireless is experiencing a disruption in AirVantage services listed below. Our engineers have identified the root cause and are working to resolve this issue. AirVantage customers may experience usages not showing in AirVantage UI and alerts based on usages not being triggered. No ETR is currently available. We will provide an update as soon as we have additional information.
Components affected
Sierra Wireless API (EU) Sierra Wireless UI (EU) Sierra Wireless Data Push (NA)
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/24/2023 07:10PM

We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.

MONITORING almost 2 years ago - at 01/24/2023 06:17PM

Systems remain stable. Recent usage history is flowing without delay. The effort to address older usage history continues.

MONITORING almost 2 years ago - at 01/24/2023 04:51PM

The root cause of the issue has been resolved. Recent usages are flowing without delay. Engineers are working to address older usage history that may display incorrectly.

IDENTIFIED almost 2 years ago - at 01/24/2023 03:27PM

Sierra Wireless is experiencing a disruption in AirVantage services listed below. Our engineers have identified the root cause and are working to resolve this issue. AirVantage customers may experience usages not showing in AirVantage UI and alerts based on usages not being triggered. No ETR is currently available.

We will provide an update as soon as we have additional information.

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