NA AirVantage Display and Alerting Degradation (GNOC-7517)

This incident has been resolved.

We have identified the issue on the AirVantage NAM and EU platform. Our engineering team has implemented corrective actions. Services have been restored, and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

Impact:
• Affected: Delays in data push for connectivity usages, widget displays and alerts based on connectivity data. Provisioning operations, traffic, and device data management may also be affected.

We are continuing to experience a service degradation on the AirVantage NA and EU platform, impacting the transmission of usage records. Subscribed customers may notice delays in data push services related to connectivity usages. Our engineering team has identified the issue and is working on a fix to restore normal service.

Impact:
• Affected: Delays in data push for connectivity usages, widget displays and alerts based on connectivity data. Provisioning operations, traffic, and device data management may also be affected.

Further updates will be provided as soon as more information becomes available.

We are continuing to investigate this issue.

We are currently experiencing a service degradation on the AirVantage NA platform, impacting the transmission of usage records. Subscribed customers may notice delays in data push services related to connectivity usages. Our engineering team is actively working to resolve the issue and restore normal service.

Impact:
• Affected: Delays in data push for connectivity usages, widget displays and alerts based on connectivity data.
• Unaffected: Provisioning operations, traffic, and device data management remain fully operational.

Further updates will be provided as soon as more information becomes available.