Service Degradation Notification – Smart Connectivity on Vodafone UK (GNOC-7509)

Our partner carrier implemented a temporary fix, and our engineers have observed Smart Connectivity services restored to normal levels in the region. Semtech will continue to collaborate offline with our partner as they work with Vodafone UK toward a permanent resolution.

Impact: Customers in the Vodafone UK region may have experienced delays or failures in establishing SMS, USSD, Voice, and Data services, as well as network connectivity. Essentials 1 services were unaffected.

We apologize for any inconvenience this may have caused.

Our partner carrier continues to work with Vodafone UK toward a resolution and implemented a temporary workaround. Our engineers are observing improvements in Smart Connectivity services on the Vodafone UK network. Customers using Essentials SIM offerings in this region may have experienced issues with SMS, USSD, Voice, and Data service establishment, as well as network connectivity. We are actively collaborating with our partner carrier toward a permanent resolution.

Impact: Customers in the (Vodafone UK) region may have experienced delays or failures in establishing SMS, USSD, Voice, and Data services and network connectivity. Essentials 1 services were unaffected.

Further updates will be provided as soon as more information becomes available.

Semtech is observing service degradation affecting Smart Connectivity services on Vodafone UK. Customers using Essentials SIM offerings in this region may experience issues with SMS, USSD, Voice, and Data service establishment, as well as network connectivity. We are actively collaborating with our partner carrier to resolve this issue.

Impact: Customers in the (Vodafone UK) region may experience delays or failures in establishing SMS, USSD, Voice, and Data services and network connectivity.


Further updates will be provided as soon as more information becomes available.