Service Disruption Notification - Signaling Network Incident (GNOC-2706)

We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.

Our partner carrier has taken corrective action to resolve this issue. Signaling is returning to normal. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.

Our partner carrier is experiencing an issue with its signaling platform and they are presently investigating. This incident affects (2G/3G) Sigtran and (4G) Diameter signaling services for Sierra Wireless SW Essentials3 devices. Sierra engineers escalated the incident with the partner, whose ongoing investigation identified a connectivity issue on their signaling infrastructure, and their engineers are working towards a resolution. Currently, there is no ETR available.

Note: There may be a subset of some SW Advanced devices experiencing degradation in service, however, many SW Advanced devices have switched to other partner provider networks as designed.

We will provide an update as soon as we have additional information.