Outage in Sierra Wireless

Service Degradation Notification for Essentials1, Essentials3 SIM Subscriptions in the Country of Benin (GNOC-6680)

Resolved Minor
November 21, 2024 - Started about 1 month ago - Lasted about 7 hours
Official incident page

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Outage Details

Semtech is observing a service degradation for Essentials1 SIM subscriptions in Benin and France country. Devices which are currently present in these regions may find difficulties establishing a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. Investigation to determine the scope and cause is underway. Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services. We will provide an update as soon as we have additional information
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/21/2024 07:42PM

We have not observed any further issues during our monitoring period. We are considering this issue resolved.

MONITORING about 1 month ago - at 11/21/2024 06:22PM

Our partner carrier has restored service and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

IDENTIFIED about 1 month ago - at 11/21/2024 05:15PM

Our engineers are seeing some improvements at this time. Our partner carriers continue to work towards a resolution on this issue.

We will provide an update as soon as we have additional information.

INVESTIGATING about 1 month ago - at 11/21/2024 04:21PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 11/21/2024 03:45PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 11/21/2024 02:19PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 11/21/2024 01:06PM

Semtech is observing a service degradation for Essentials1 SIM subscriptions in Benin and France country. Devices which are currently present in these regions may find difficulties establishing a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. Investigation to determine the scope and cause is underway.

Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.
We will provide an update as soon as we have additional information

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