Outage in Sierra Wireless

Service Disruption Notification - Telia Swedish (Maingate) Data Service Impairment (GNOC-3908)

Resolved Major
October 04, 2023 - Started about 1 year ago - Lasted about 8 hours
Official incident page

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Outage Details

Semtech/Sierra Wireless is experiencing a disruption with the services listed below. Our carrier partner experienced a card failure on its network affecting Semtech/Sierra Wireless Maingate Data services listed below. The issue has been identified and engineers are working to restore the services. No ETR is currently available. We will provide an update as soon as we have additional information. Impact: Some customers may experience connectivity delays or failures in 2G/3G Data sessions.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/04/2023 04:32PM

Our carrier partner implemented corrective actions resolving the hardware (card) failure on its network. Our engineers confirmed that (Telia) Maingate Data Services has been resolved and Also closely monitoring. the carrier partner has also confirmed that there are no further impacts are observed.

Impact:
There is nothing impact in 2G/3G Data sessions.

MONITORING about 1 year ago - at 10/04/2023 02:26PM

Our carrier partner implemented corrective actions resolving the hardware (card) failure on its network. Our engineers are observing improvements in (Telia) Maingate Data Services and are closely monitoring to ensure stability. We will consider this resolved once the carrier partner is hands-off the network and if there are no further impacts are observed.

Impact:
Some customers may have experienced connectivity delays or failures in 2G/3G Data sessions.

MONITORING about 1 year ago - at 10/04/2023 12:00PM

Our carrier partner implemented corrective actions resolving the hardware (card) failure on its network. Our engineers are observing improvements in (Telia) Maingate Data Services and are closely monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

Impact:
Some customers may have experienced connectivity delays or failures in 2G/3G Data sessions.

IDENTIFIED about 1 year ago - at 10/04/2023 12:00PM

Our carrier partner implemented corrective actions resolving the hardware (card) failure on its network. Our engineers are observing improvements in (Telia) Maingate Data Services and are closely monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

Impact:
Some customers may have experienced connectivity delays or failures in 2G/3G Data sessions.

IDENTIFIED about 1 year ago - at 10/04/2023 09:47AM

Our carrier partner experienced a card failure on its network affecting Semtech/Sierra Wireless Maingate Data services. The issue has been identified and engineers are working to restore the services. No ETR is currently available. 
We will provide an update as soon as we have additional information.

IDENTIFIED about 1 year ago - at 10/04/2023 08:47AM

Semtech/Sierra Wireless is experiencing a disruption with the services listed below. Our carrier partner experienced a card failure on its network affecting Semtech/Sierra Wireless Maingate Data services listed below. The issue has been identified and engineers are working to restore the services. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact:
Some customers may experience connectivity delays or failures in 2G/3G Data sessions.

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