Degradation Notification for Smart Connectivity SIM Subscriptions in Portugal & Spain (GNOC-7976)

While current KPIs point to a third of normal data sessions in Portugal, and are down to half of normal data traffic in the country of Spain, the type of services impacted are listed below.

DATA - CREATING NEW SESSION – Create new session attempts are failing.

DATA - EXISTING SESSIONS – Existing sessions could be dropped. We are investigating to determine rate of recovery.

SMS - SMS delivery (both originating and terminating) may fail and require retry.

Voice / VoLTE – Both MO and MT Voice calls are failing; Federal agencies are discouraging cell phone usage except in cases of true emergency.

While reports do indicate in Spain, power has been restored in the western, southern and northern areas of Spain, there is no official confirmation of complete restoration of electricity.

Our monitoring tools reveal data services are diminished to a third of normal data sessions in Portugal and are down to half of normal KPIs in the country of Spain.

We shall have an update within an hour.

Federal agencies in Spain and Portugal continue working to determine underlying cause of power blackout within the entirety of both countries. Currently, there is no announced ETR for when electricity will be restored.

We will send out an update within an hour.

Currently, both Federal Agencies in Spain and Portugal are coordinating with national electrical companies to restore electricity. Unfortunately, no official ETR has been released to the major news sources at this time.

Still, we will send out an update within the next hour.

Semtech is observing a service degradation for Smart connectivity SIM subscriptions in Portugal & Spain countries. Devices that are currently present in these regions may find difficulties establishing a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier.

Investigation to determine the scope and cause is underway.

Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.

We will provide an update in next 90 minutes.

Semtech is observing a service degradation for Essentials3 & Essentials5 SIM subscriptions in Portugal, Spain & France region. Devices that are currently present in these regions may find difficulties establishing a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. investigation to determine the scope and cause is underway.

Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.

We will provide an update in next 90 minutes.