Degradation Notification for Smart Connectivity SIM Subscriptions in Portugal & Spain (GNOC-7976)

We have not observed any further issues during our monitoring period. We are considering this issue resolved.

A fix has been implemented and we are monitoring the results.

We are continually observing improvement in data sessions KPIs in both Portugal & Spain.

However, we are continuing working with our roaming partners for confirmation of full recovery.

Your patience in this regard is highly appreciated.

Reputable news source continues to show that majority of all electrical services are restored. Restoration continues for remaining impacted services.
Data sessions KPIs in both Portugal & Spain continues to show improvements.
We continue working with our roaming partners for confirmation of full recovery.

Reputable news source continues to show that majority of all electrical services are restored. Restoration continues for remaining impacted services.
Data sessions KPIs in both Portugal & Spain continues to show improvements.
We continue working with our roaming partners for confirmation of full recovery.

Data sessions KPIs continues to indicate improvements in both Portugal & Spain. Confirmation of full restoration with our roaming partner persist.

Reputable news source indicates that majority of all electrical services are restored. Restoration continues for remaining impacted services.
Our data sessions KPIs continues to show improvements in both Portugal & Spain.
We continue working with our roaming partner for confirmation of full restoration in both countries.

Data sessions KPIs continues to indicate improvements in both Portugal & Spain. Confirmation of full restoration with our roaming partner persist.

Data sessions KPIs continues showing improvements in both Portugal & Spain. Nonetheless, we continue working with our roaming partner for confirmation that all electrical services are restored in both countries.

Our monitoring tool KPIs are indicating data sessions are improving steadily in both countries, but we are still working to confirm from one of our roaming partners or from a reputable news source that all electrical services are restored in both countries.

As of 21:44 UTC, nearly half of Spain's electrical power has returned, but it is not evenly distributed throughout the country.

In Portugal, news reports have confirmed that power is returning to portions of Lisbon, and the city of Porto is expecting power to return to normal within the next few hours.

Within Spain, power has returned to the Basque province and for Barcelona, as well as parts of Madrid.

Portugal is seeing restoral of power in the center of Lisbon and in other cities.

Reputable news sources report Spain has declared a state of emergency while they work to resolve the ongoing outage.

Our KPIs show diminished data sessions at the same level as previously reported: data services are diminished to a third of normal data sessions in Portugal and are down to half of normal KPIs in the country of Spain.

Full restoral of electricity still has not been announced.

While current KPIs point to a third of normal data sessions in Portugal, and are down to half of normal data traffic in the country of Spain, the type of services impacted are listed below.

DATA - CREATING NEW SESSION – Create new session attempts are failing.

DATA - EXISTING SESSIONS – Existing sessions could be dropped. We are investigating to determine rate of recovery.

SMS - Our KPIs indicate SMS traffic is mostly unaffected.

Voice / VoLTE – Both MO and MT Voice calls are failing; Federal agencies are discouraging cell phone usage except in case of true emergency.

While current KPIs point to a third of normal data sessions in Portugal, and are down to half of normal data traffic in the country of Spain, the type of services impacted are listed below.

DATA - CREATING NEW SESSION – Create new session attempts are failing.

DATA - EXISTING SESSIONS – Existing sessions could be dropped. We are investigating to determine rate of recovery.

SMS - SMS delivery (both originating and terminating) may fail and require retry.

Voice / VoLTE – Both MO and MT Voice calls are failing; Federal agencies are discouraging cell phone usage except in cases of true emergency.

While reports do indicate in Spain, power has been restored in the western, southern and northern areas of Spain, there is no official confirmation of complete restoration of electricity.

Our monitoring tools reveal data services are diminished to a third of normal data sessions in Portugal and are down to half of normal KPIs in the country of Spain.

We shall have an update within an hour.

Federal agencies in Spain and Portugal continue working to determine underlying cause of power blackout within the entirety of both countries. Currently, there is no announced ETR for when electricity will be restored.

We will send out an update within an hour.

Currently, both Federal Agencies in Spain and Portugal are coordinating with national electrical companies to restore electricity. Unfortunately, no official ETR has been released to the major news sources at this time.

Still, we will send out an update within the next hour.

Semtech is observing a service degradation for Smart connectivity SIM subscriptions in Portugal & Spain countries. Devices that are currently present in these regions may find difficulties establishing a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier.

Investigation to determine the scope and cause is underway.

Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.

We will provide an update in next 90 minutes.

Semtech is observing a service degradation for Essentials3 & Essentials5 SIM subscriptions in Portugal, Spain & France region. Devices that are currently present in these regions may find difficulties establishing a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. investigation to determine the scope and cause is underway.

Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.

We will provide an update in next 90 minutes.