Outage in Sierra Wireless

Service degradation Notification for Essentials5 SIM Subscription on the Salt Mobile Network in Switzerland (GNOC-7986)

Resolved Minor
April 29, 2025 - Started 4 days ago - Lasted about 12 hours
Official incident page

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Outage Details

Our monitoring systems show service impairment for Essentials 5 SIM subscriptions on the Salt Mobile SA network in Switzerland. We have reported the issue to our partner carrier. An investigation to determine the scope and cause is underway. Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice services and network connectivity. We appreciate your patience in this regard. We will provide the next update in the next xx Hours / xx Minutes.
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 04/30/2025 08:28AM

This incident has been resolved.

MONITORING 4 days ago - at 04/30/2025 04:54AM

Services have returned to normal and engineers are actively monitoring. If the situation remains stable, we’ll consider this as resolved.

MONITORING 4 days ago - at 04/30/2025 03:15AM

Service has returned to normal, engineers is monitoring to ensure continued stability. If no additional issues occur, we’ll consider this as resolved.

MONITORING 4 days ago - at 04/29/2025 11:11PM

The services have returned to normal, and our engineers are monitoring them to ensure stability. If no further impacts are observed during our monitoring period, we will consider this resolved.

INVESTIGATING 4 days ago - at 04/29/2025 11:04PM

The services have returned to normal, and our engineers are monitoring them to ensure stability. If no further impacts are observed during our monitoring period, we will consider this resolved.

INVESTIGATING 4 days ago - at 04/29/2025 09:19PM

Our monitoring systems show service impairment for Essentials 5 SIM subscriptions on the Salt Mobile SA network in Switzerland. We have reported the issue to our partner carrier. An investigation to determine the scope and cause is underway.

Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice services and network connectivity.

We appreciate your patience in this regard. We will provide the next update in the next 90 minutes

INVESTIGATING 4 days ago - at 04/29/2025 08:56PM

Our monitoring systems show service impairment for Essentials 5 SIM subscriptions on the Salt Mobile SA network in Switzerland. We have reported the issue to our partner carrier. An investigation to determine the scope and cause is underway.

Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice services and network connectivity.

We appreciate your patience in this regard. We will provide the next update in the next xx Hours / xx Minutes.

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