Outage in Sierra Wireless

Service Disruption Notification - Maingate (DNA) Services Outage (GNOC-8004)

Resolved Minor

April 30, 2025 - Started 12 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently observing service degradation in SMS & Voice services in DNA network. Our partner carrier is working to determine the scope and cause is underway. Impact: Devices may face disturbances on incoming SMS & voice services. We appreciate your patience on this regard. We will provide the next update within 2 hours.

Components affected

Sierra Wireless DNA (Finnish SIMs) - SMS Sierra Wireless DNA (Finnish SIMs) - Voice

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 04/30/2025 03:36PM

We have not observed any further issues during our monitoring period. We are considering this issue resolved.

MONITORING 12 months ago - at 04/30/2025 02:30PM

Our partner carrier has restored service, and our engineers are monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

INVESTIGATING 12 months ago - at 04/30/2025 12:53PM

We are currently observing service degradation in SMS & Voice services in DNA network. Our partner carrier is working to determine the scope and cause is underway.

Impact: Devices may face disturbances on incoming SMS & voice services.

We appreciate your patience on this regard. We will provide the next update within 2 hours.

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