Outage in Sierra Wireless

Service Impairment Notification in North America for Verizon Wireless Broadband Access / ECC Customers (GNOC-8322)

Resolved Minor
May 29, 2025 - Started 3 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We are investigating reports received by customers of Data service failures and degradation on the Verizon network in North America. We are in the process of engaging the partner to determine the scope and cause of the issue. Impact: Some Broadband Access and ECC customers may be experiencing failures or degradation in network connectivity and Data services. Smart Connectivity services are unaffected. We will provide an update as soon as we have additional information.
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 05/30/2025 03:47AM

This incident has been resolved

MONITORING 3 days ago - at 05/30/2025 02:18AM

Verizon Services were restored, and our teams have observed significant improvements in Data services, network connectivity, as well as iMaestro platform access. Our partner was engaged, and we will continue to work with them offline for the cause and resolution. We will consider this resolved if no further impacts are observed during our monitoring period.

INVESTIGATING 3 days ago - at 05/29/2025 11:47PM

We are investigating reports received by customers of Data service failures and degradation on the Verizon network in North America. We are in the process of engaging the partner to determine the scope and cause of the issue.

Impact: Some Broadband Access and ECC customers may be experiencing failures or degradation in network connectivity and Data services. Smart Connectivity services are unaffected.

We will provide an update as soon as we have additional information.

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