Outage in Sierra Wireless

Service degradation Notification for Essentials3 SIM Subscription in Germany via carrier Telekom Deutschland GmbH (GNOC-8827)

Resolved Minor
July 15, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

Our monitoring tool has indicated a potential degradation in our Essentials3 services in Germany via VPLMN Telekom Deutschland GmbH. We are investigating it, and we will get back to you. A detailed update will be provided within 15 minutes.
Components affected
Sierra Wireless Data (EU) Sierra Wireless Voice Sierra Wireless SMS Sierra Wireless USSD
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 07/15/2025 12:01PM

This incident has been resolved.

MONITORING about 1 month ago - at 07/15/2025 11:40AM

Our monitoring tools has indicated complete recovery from the degradation.

We are monitoring the stability of KPIs. We will consider this issue as resolved if no more service degradation observed.

INVESTIGATING about 1 month ago - at 07/15/2025 11:03AM

We are currently observing service degradation for Essentials3 SIM Subscription in Germany via Carrier Telekom Deutschland GmbH . We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway.

Impact: Impacted devices may experience delays in Data, USSD, SMS & Voice services.

We appreciate your patience in this regard. We will provide the next update in next 1 hour.

INVESTIGATING about 1 month ago - at 07/15/2025 10:45AM

Our monitoring tool has indicated a potential degradation in our Essentials3 services in Germany via VPLMN Telekom Deutschland GmbH. We are investigating it, and we will get back to you.

A detailed update will be provided within 15 minutes.

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